The hospitality industry is the umbrella term for the businesses, such as hotels, resorts, theme parks, or more. The idea behind the term is simple. “Serving customers so that they can easily break away from their monotonous life.” In other words, it is a type of industry that requires providers to serve their customers in every way possible.
No matter how exemplary a resort you own and how innovative it is, the experience won’t be comforting as anticipated if you miss out on the apparent necessities. Here’s the list of essentials your place must have to market your business as the “customer-first” brand.
What is the first thing a customer looks for when booking a hotel or a resort? Comfort. No matter how luxurious your place is, if you fail in making your customer comfortable during their stay, it won’t count at all. Besides a comfortable bed and clean area to stay in, your space must have well-maintained parking lots, mini-fridge, flexible pet policies, and related amenities that will make your place achieve some additional brownie points.
Additionally, if you offer 24-hour front desk services, it will elevate your perception in the customers’ minds. What else? Scroll down and know more.
Basic toiletries and washroom supplies
Although people often take their own supplies, it’s a good idea to place some travel-size toiletries, such as shampoo or conditioner, in the rooms. But make sure to focus on providing quality products. It will make a massive difference if you go for natural or premium brands. Again, providing a mini oral hygiene kit to your customers will last a great impression on their first visit.
Every individual is different and so do their needs. Most of them would like additional towels for the body and face. So, don’t forget to keep extra towels and blankets in the room to ensure their extra comfort. Not only this, the curtains, mats, and rugs in the room will play an important role in providing them the relaxation they deserve. These essentials will make your rooms more welcoming and cosy.
You can also consider using custom mats, towels, and rugs in your place. It will help in improving the brand image of your business as well. With professional service providers’ help, you can get your hotel’s logo print on accessories, such as mats. According to the experts at Ultimatemats.com, custom logo accessories can help your brand’s name imprint on customers’ minds for a long time. The hospitality rule is simple, the more comfort you provide your customers, the longer they’ll chant your name.
Technology-enabled solutions for seamless communications
- Digital check-in and check-out
Needless to say, the quickest check-in service will come in handy to avoid any wait times. Remember, the waiting process can make a wrong impression of your place. Make sure your hotel has switched to digital devices to make it convenient for your customers.
- Free wifi
No list of essentials is complete without adding Wi-Fi to it. According to surveys, Wi-Fi is the best thing you can offer to your guests. Your customers will feel the need for the internet while relaxing on the beds. Especially, people who are staying in your resort for business reasons require an internet connection for their continued work. So, make sure your place is providing them a good internet connection.
- Accessible charging plugs
Believe it or not, you’ll find people glued to their gadgets even while traveling. So, naturally, they’ll look for the charging cords and docks after entering the room. To meet their electronic needs, consider installing the charging plugs to the nearest access, such as beds.
- Last but not least – An attentive phone answering service!!
This is the standard of every hotel that they must answer customers’ phone calls in a maximum of three rings. Regrettably, it doesn’t happen all of the time. Or if it does, people often encounter an agent who has minimum information about their queries. It ends up with confusion between both customer and the person answering the phone call.
So, next time, make sure you’re assigning a qualified agent to answer the phone calls. So that they can answer the customer’s questions effortlessly. Because it’s important that you resolve your customer’s concerns in minimum time.
- Wrapping up
The hospitality industry is all about serving the guests. And, the above list of must-have essentials will help you serve them even better. Also, provide your customers the opportunity to give your feedback. It can help you discover new ideas. And, yes, don’t forget to have a happy smile on your face while dealing with them. Because nothing is more comforting than a welcoming smile!!